www.elzenplastik.com Warranty and Returns
1. Introduction
These Warranty and Returns policies govern the terms of warranty and the conditions for returning products purchased from www.elzenplastik.com (hereinafter referred to as "the Site"). By using the Site and making purchases, you agree to these terms.
2. Warranty Terms
2.1. Warranty Period: Products purchased are covered under warranty for [X] years from the date of delivery.
2.2. Warranty Coverage: The warranty covers defects in materials and workmanship. Products covered under warranty will be repaired or replaced free of charge.
2.3. Exclusions from Warranty:
- Damage and malfunctions caused by user error
- Issues arising from misuse, dropping, impact, or exposure to water
- Repairs or modifications made by unauthorized persons
- Normal wear and tear
3. Returns and Exchanges
3.1. Return Conditions: Customers have the right to return products within 14 days of delivery without providing any reason or incurring penalties. Returned products must be unused, undamaged, and in their original packaging.
3.2. Return Process: To initiate a return, follow these steps:
- Notify us of your return request via email at [info@elzenplastik.com].
- Once your return request is approved, send the product back in its original packaging along with the invoice to the specified address.
- The return shipping cost is [covered by the Buyer/covered by the Seller].
3.3. Refund Policy: After the returned product is received and inspected, if it is found to be undamaged and unused, the refund will be processed within 14 days. The refund will be issued through the original payment method.
3.4. Exchange Conditions: Incorrect or damaged products will be exchanged once reported to us. The product must be unused and in its original packaging.
4. Right of Withdrawal
4.1. Exercising the Right of Withdrawal: Customers can exercise their right of withdrawal within 14 days of receiving the product by notifying us in writing at [info@elzenplastik.com].
4.2. Refund Process: Upon receipt of the withdrawal notice, the product cost will be refunded to the customer within 14 days. Any costs incurred during the return process are [covered by the Buyer/covered by the Seller].
5. Liability and Disclaimer
5.1. Product Information: Efforts are made to ensure the accuracy of product descriptions and images on the Site. However, slight variations may occur.
5.2. Service Interruptions: The Site strives to provide uninterrupted services, but technical failures, maintenance, or force majeure may cause service interruptions. The Site is not responsible for such interruptions.
6. Contact
For any questions, requests, or complaints regarding warranty and returns, you can use the following contact information:
- Email: [info@elzenplastik.com]
- Phone: [+90 212 670 25 45]
- Address: [İkitelli OSB Mahallesi Heskoop Sitesi M 3 Blok No:37, Başakşehir, Istanbul, Turkey]
These Warranty and Returns policies reflect the Site's commitment to providing the best service and a secure shopping experience for its users. For more information about warranty and returns, please contact us.
As ELZEN PLASTIK VE MOBILYA AKSESUARLARI SANAYİ VE TİCARET LİMİTED ŞİRKETİ, we are dedicated to protecting our customers' rights and satisfaction, and we aim to provide the best service within the framework of these policies.
