www.elzenplastik.com Order Tracking
1. Introduction
This Order Tracking guide explains how to track your orders placed on www.elzenplastik.com (hereinafter referred to as "the Site") and how to obtain information about the status of your orders. To stay informed about the status of your purchases made through the Site, please follow the steps below.
2. Order Confirmation
2.1. Order Confirmation Email: After completing your order, an order confirmation email will be sent to your registered email address. This email will include your order number, details of the products purchased, and the total amount.
2.2. Order Status: Once your order is confirmed, the status of your order will be updated to "Order Received". This email will also contain information regarding the processing and shipping of your order.
3. Order Tracking
3.1. My Account Page: After logging in as a member on the Site, you can view your orders by going to the "My Account" page. The status of all your orders will be listed in the "My Orders" section.
3.2. Order Details: In the "My Orders" section, click on the relevant order to view order details and shipping information. This page will include the order number, product details, payment status, and the tracking number.
3.3. Shipping Tracking: When your order is shipped, a tracking number will be sent to you via email or SMS. You can track your order's location and estimated delivery date on the shipping company's website using the tracking number.
4. Order Statuses
4.1. Order Received: Your order has been successfully received and is awaiting processing.
4.2. Order Processing: Your order is being prepared and packaged by our warehouse.
4.3. Shipped: Your order has been handed over to the shipping company and is on its way. You can track your order using the tracking number.
4.4. Delivered: Your order has been successfully delivered to the specified delivery address.
5. Issues and Complaints
5.1. Delivery Issues: If you encounter any issues during the delivery process (delay, loss, damage, etc.), please contact the Site's customer service. Necessary support will be provided to resolve the issue.
5.2. Contact: For any questions, requests, or complaints related to order tracking, you can use the following contact information:
- Email: [info@elzenplastik.com]
- Phone: [+90 212 670 25 45]
- Address: [İkitelli OSB Mahallesi Heskoop Sitesi M 3 Blok No:37, Başakşehir, Istanbul, Turkey]
This Order Tracking guide reflects the Site's commitment to providing the best service to its users and ensuring smooth order processes. For more information on order tracking, please contact us.
As ELZEN PLASTIK VE MOBILYA AKSESUARLARI SANAYİ VE TİCARET LİMİTED ŞİRKETİ, we are dedicated to ensuring customer satisfaction and smooth order processes, and we aim to provide the best service within the framework of this guide.
